Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
We strive to process and ship all orders as quickly as possible. Once your order is placed, it typically takes 2-5 business days for processing. After that, the delivery time depends on your shipping method and location. Standard shipping usually takes 5-7 business days, while expedited shipping can arrive in 2-3 business days. You’ll receive tracking information as soon as your order ships, so you can monitor its progress.
Creating an account with EchoSmile is easy and quick! Simply follow these steps:
- Visit our website and click on the “Sign Up” or “Create Account” button at the top of the page.
- Fill in your details, including your name, email address, and a password.
- Click “Create Account”, and you’re all set! You can now enjoy the benefits of a personalized shopping experience and track your order history.
If you need to update your shipping address, please contact us as soon as possible at contact@echosmile.net. If your order has not yet been shipped, we can update your address for you. Once an order has been processed or shipped, we may not be able to make changes, but we will do our best to assist you in any way we can.
Once your order has shipped, you will receive a confirmation email with a tracking number and a link to track your shipment. You can also log in to your EchoSmile account and view your order status and tracking information directly.
We take your privacy and security seriously. EchoSmile does not store your credit card information on our servers. All payment information is securely processed through trusted payment gateways, and we comply with industry standards to ensure your data is safe.
Sales tax is applied based on the location of the delivery address and the applicable local tax laws. The tax will be calculated during the checkout process, and you will see the total amount before completing your purchase.
We currently offer international shipping to several countries. During checkout, you can select your country from the shipping options. If you don’t see your country listed, please contact us at contact@echosmile.net, and we will let you know if we can accommodate your location.
We aim to ship your items together in one package whenever possible to reduce shipping costs and improve efficiency. However, if you’ve ordered multiple items with different availability or from different warehouses, your order may arrive in multiple packages. You’ll receive tracking information for each shipment so you can stay updated on the status of your delivery.
If you need to swap an item
Returns and Exchanges
We offer returns on items within 30 days from the date of delivery, as long as they are in original condition and in the original packaging. Items must be unused and undamaged to qualify for a return. Please visit our Refund and Returns Policy for full details on how to initiate a return and our guidelines.
We apologize for the inconvenience! If you’ve received the wrong item, please contact us immediately at contact@echosmile.net. Provide your order number and details about the incorrect item, and we will arrange for a return and send you the correct product as soon as possible.
If your order arrives damaged, please notify us within 7 days of receiving the item. Send an email to contact@echosmile.net with your order number, photos of the damaged product, and a description of the damage. We will either replace the item or issue a full refund, including return shipping costs for damaged products.
Once your return is authorized, we will provide you with the return address and any specific instructions for shipping the item back. Please reach out to us at contact@echosmile.net for the return address, as it may vary depending on your location and the product.
We’re here to help! For any questions or issues, please contact our customer support team at contact@echosmile.net. We aim to respond to all inquiries within 1-2 business days. Whether you need assistance with a return, product inquiry, or order issue, we’ll be happy to assist you.
If you realize that you’ve entered an incorrect shipping address, please contact us immediately at contact@echosmile.net. If your order hasn’t yet been shipped, we’ll be able to update the address for you. Once the order has been processed or shipped, it may be more difficult to make changes, but we will work with you to find the best solution.
We process orders quickly to ensure fast shipping, so changes or cancellations are typically only possible if the order has not yet been shipped. If you need to make changes or cancel an order, please contact us immediately at contact@echosmile.net. We will do our best to accommodate your request, but we cannot guarantee changes once the order is in processing.
Currently, we do not offer pre-orders for sold-out items. However, we are constantly restocking our inventory, and we recommend checking back on our website regularly for product availability updates. If you have a specific question about a sold-out item, feel free to contact us at contact@echosmile.net, and we’ll notify you when the item becomes available again.